Refund Policy

This Refund Policy explains how cancellations, refunds, credits, and billing disputes are handled for RSVPhub and related services provided by Space Tech, S.A., RUC 155727383-2-2022 DV 33, with registered address at Avenida Centenario, Plaza Super 99, Piso 3, Oficina 9, Panama, Costa del Este, Republic of Panama ("Space Tech", "we", "us", or "our").

Contact: legal@rsvphub.me

1. Scope

This Policy applies to fees paid directly to Space Tech for RSVPhub subscriptions, plans, add-ons, digital services, implementation services, support services, and other paid features, unless a separate written agreement, order form, invoice, or mandatory law states otherwise.

This Policy does not automatically apply to payments made to event organizers, venues, sponsors, ticket sellers, payment processors, or other third parties. If an event organizer uses RSVPhub to manage an event, the organizer is responsible for its own event cancellation, refund, ticketing, and attendee policies unless Space Tech expressly acts as merchant of record in writing.

2. General principle

We want billing to be clear and fair. Because RSVPhub provides digital services that may be activated, configured, delivered, or consumed immediately, payments are generally non-refundable except as stated in this Policy, required by applicable law, or agreed in writing.

3. Subscriptions and renewals

Subscription fees are charged according to the plan, billing cycle, and renewal terms shown at purchase or in the applicable order form. Unless otherwise stated, subscriptions renew automatically until cancelled. You may cancel a subscription to stop future renewals. Cancellation does not usually create a refund for the current billing period, but you may continue using the paid plan until the end of the paid period unless the account is terminated for breach or otherwise stated. If you do not want to renew, you must cancel before the renewal date.

4. Trials and promotional offers

Free trials, beta access, coupons, credits, or promotional offers may be subject to additional terms. At the end of a trial, paid billing may begin if you provided a payment method and accepted paid renewal terms. Promotional credits have no cash value unless required by law.

5. One-time digital services and add-ons

Fees for one-time digital services, add-ons, templates, event setups, custom configurations, implementation work, consulting, support packages, or similar services are generally non-refundable once work has begun, access has been granted, or the service has been delivered, unless otherwise required by law or agreed in writing.

6. When refunds may be considered

We may consider a full or partial refund, credit, or billing adjustment when you were charged due to a clear billing error caused by us; a duplicate charge occurred; you cancelled but were charged again due to a technical failure in our billing system; a paid feature was not made available due to a material issue within our control and no reasonable workaround was provided; applicable consumer protection law gives you a mandatory refund right; or a written agreement, order form, or invoice expressly grants a refund right.

7. Non-refundable situations

Unless required by law or expressly agreed in writing, refunds are generally not provided for change of mind after purchase; failure to cancel before renewal; unused time within a billing period; partial use of the Services; event cancellation by an organizer, venue, or third party; incorrect event information entered by a customer or organizer; losses caused by third-party services, payment processors, email providers, messaging providers, internet providers, or user devices; account suspension or termination due to breach of the Terms; or custom work already performed or reserved capacity already allocated.

8. Refund request process

To request a refund or billing review, contact legal@rsvphub.me and include the account email, company or organizer name if applicable, invoice number or transaction identifier, date and amount charged, reason for the request, and any supporting screenshots or documents. We may request additional information to verify the account and transaction.

9. Review timing and refund method

We aim to review refund requests within a reasonable time. If approved, refunds are generally issued to the original payment method. Fees paid to Space Tech are processed through our payment providers (such as Binance Pay, Lemon Squeezy, and TowerPay), and the available refund route and the time for funds to appear depend on the original method and provider. Payments that you make to an event organizer through a module (for example via Yappy, Binance Pay, or Lemon Squeezy) are handled by that organizer, not by Space Tech, and are addressed in Section 13. Bank, card network, payment processor, or intermediary delays may affect when funds appear in your account.

10. Taxes, fees, and processing costs

Refunds may exclude taxes, bank fees, foreign exchange differences, payment processor fees, chargeback fees, or third-party fees to the extent permitted by law and depending on whether those amounts are recoverable.

11. Chargebacks and payment disputes

If you file a chargeback or payment dispute, we may suspend the related account or services while the dispute is investigated. Before filing a chargeback, we encourage you to contact legal@rsvphub.me so we can attempt to resolve the issue quickly.

12. Mandatory consumer rights

Nothing in this Policy limits rights that cannot be waived under applicable consumer protection, e-commerce, payment, or other mandatory laws. If a law gives you stronger cancellation or refund rights, we will comply with that law.

13. Event attendee refunds

If you are an attendee seeking a refund for an event, ticket, donation, sponsorship, reservation, or purchase made through or in connection with an event, please contact the event organizer first. Space Tech is not responsible for organizer refund decisions unless we expressly act as merchant of record or mandatory law requires otherwise.

14. Changes to this Policy

We may update this Refund Policy from time to time. The updated version will indicate its effective date. Changes do not retroactively alter refund rights that already arose unless required by law or favorable to you.

15. Language and interpretation

This Policy may be provided in several languages. For a Panamanian company, the Spanish version may be designated as the governing version unless mandatory law requires otherwise. Translations are provided for convenience and accessibility.

16. Contact

Space Tech, S.A. RUC 155727383-2-2022 DV 33 Avenida Centenario, Plaza Super 99, Piso 3, Oficina 9, Panama, Costa del Este, Republic of Panama Email: legal@rsvphub.me